Shipping Policy
Thank you for choosing Stellar Wellness Hub. We are committed to ensuring that your orders are delivered promptly and efficiently. Below are the details of our shipping policies and processes:
Shipping Costs
- Enjoy free shipping within the USA.
Order Cut-Off Time
- Orders placed by 6:00 PM, Monday to Friday (GMT-05:00, Eastern Standard Time) will begin processing promptly.
Order Processing Time
- Orders are processed within 1–2 business days.
Order Transit Time
- Most orders arrive within 4–7 business days.
Shipping Methods
- We partner with trusted freight carriers for efficient delivery. Items requiring freight shipping are transported via 18-wheeler trucks, and curbside delivery appointments will be arranged. Please ensure the correct phone number is provided during checkout to facilitate this process.
Order Confirmation and Tracking
- Once you place an order, you will receive a confirmation email confirming receipt and payment approval.
- A shipment notification with a tracking number and link will be sent within 1–2 business days of dispatch, allowing you to monitor your order's progress.
Address Changes
- If you need to change your shipping address, please contact us within 24 hours of placing your order.
Cancellations
- Cancellations are accepted before your order is dispatched. If your order has already been shipped, please refer to our refund policy for further assistance.
Damages and Issues
- We encourage you to inspect your order upon receipt. If your item is damaged, defective, or incorrect, contact us immediately so we can address the issue. Return shipping will be provided for damaged or incorrect items.
Contact Us
We are here to ensure your shipping experience is seamless. For any questions or assistance, please contact our customer service team:
Company Name: Stellar Wellness Hub
Phone: (888)-560-7699
Email: support@stellarwellnesshub.com
Address: 1549 Colfax Ave Benton Harbor MI, 49022