Shipping Policy

Effective Date: 08/11/2025

  1. Introduction
    At Stellar Wellness Hub ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://stellarwellnesshub.com/.

  2. Shipping Destinations
    Countries We Ship To:
    United States
    Future Expansion:
    We are continually working to expand our shipping destinations. Please check back regularly for updates.

  3. Shipping Costs
    Domestic Shipping (United States):
    Standard Shipping: Free shipping on all orders
    No Hidden Fees:
    All shipping costs are calculated and displayed at checkout. There are no hidden fees.

  4. Order Processing Time
    Processing Time:
    Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
    Order Cut-Off Time:
    Orders placed before 6:00 PM EST will begin processing the same day.
    Weekend and Holiday Orders:
    Orders placed on weekends or public holidays will be processed on the next business day.

  5. Estimated Delivery Time
    Domestic Shipping:
    Standard Shipping: 4–7 business days

  6. Shipping Methods and Carriers
    Reliable Carriers:
    We ship most items via third-party freight carriers. Larger items are delivered by 18-wheeler trucks with curbside delivery. Our team will contact you to schedule freight deliveries.
    Domestic Carriers: Third-party freight services (varies by order)
    Shipment Tracking:
    All orders include tracking information, which will be provided via email once your order has shipped.
    Insurance:
    Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

  7. Order Tracking
    Tracking Information:
    After your order has been shipped, you will receive an email containing:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package
    How to Track Your Order:
    Visit https://stellarwellnesshub.com/apps/track123 or the carrier's website.
    Enter your tracking number to view the status and estimated delivery date.
    Assistance:
    If you have questions or need assistance with tracking, please contact our Customer Service.

  1. Delivery Issues
    8.1 Delayed or Lost Packages
    Delayed Delivery:
    If your package is delayed beyond the estimated delivery time, please contact us at support@stellarwellnesshub.com or +1 (888)-560-7699.
    Lost Packages:
    If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided.

  • Check with neighbors or building management.

  • Contact us for further assistance.
    8.2 Damaged Packages
    Reporting Damage:
    If your package arrives damaged:

  • Take photos of the damaged packaging and items.

  • Contact us immediately at support@stellarwellnesshub.com.
    Resolution:
    We will assist with filing a claim with the carrier and work to resolve the issue promptly.

  1. Missing Items
    Reporting Missing Items:
    If any items are missing from your order:
    Contact us within 7 days of receiving your package.
    Provide your order number and details of the missing item(s).
    Resolution:
    We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

  2. Return and Refund Policy
    Returns:
    Returns are accepted within 30 days of receiving your order.
    Conditions for Returns:
    Items must be unused, undamaged, and in their original packaging.
    Certain items (e.g., personalized or perishable goods) may not be eligible for return.
    Return Shipping Costs:
    Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
    Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
    Refunds:
    Refunds are processed within 14 days after receiving the returned item.
    Refunds will be issued to the original payment method.
    For More Information:
    Please refer to our Return and Refund Policy for detailed information.

  3. Incorrect Address
    Address Accuracy:
    Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    Returned Packages:
    If a package is returned to us due to an incorrect address:
    We will contact you to arrange reshipment.
    Additional shipping charges may apply.

  4. International Customs and Duties
    Customs Clearance:
    We do not currently offer international shipping.
    Taxes and Duties:
    All prices on our website are tax-free. Applicable sales taxes may be added at the time of shipping based on your delivery address.
    Customs Policies:
    N/A – Domestic shipping only.

  5. Contact Information
    If you have any questions or concerns regarding your shipment, please contact us:
    Customer Service Email: support@stellarwellnesshub.com
    Customer Service Phone: +1 (888)-560-7699
    Company Address:
    Stellar Wellness Hub
    1549 Colfax Ave
    Benton Harbor, MI 49022
    United States
    Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM EST.

  6. Changes to This Shipping Policy
    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Stellar Wellness Hub!
We appreciate your business and are committed to providing you with exceptional service.